About Us

Coordinator, Membership and Chapter Relations

Date: September 4, 2018

Position Title: Coordinator, Membership and Chapter Relations

Reports To: Manager, Membership and Chapter Relations

Status: Non-Exempt

Position Summary:

This position will provide administrative and project support in the areas of Membership and Chapter Relations and works as an important part of the Marketing, Membership and Engagement Department.


  • Process new member applications and confirm license information
  • Execute onboarding plan to welcome and integrate new members
  • Lead member service contact for membership-related issues
  • Assist in maintenance of membership database, files and communications
  • Process changes and payment information to membership records
  • Performs monthly quality control checks to ensure data accuracy and consistency in association database
  • Responsible for performing data entry and data clean-up projects to routinely and systematically improve the database integrity
  • Generates member list to disseminate to outside vendors and others
  • May serve as Staff liaison to assigned committees
  • Provide administrative/project support for membership initiatives
  • Assists supervisor with daily financial batching and quarterly chapter dues reconciliation
  • Responsible for chapter intelligence database and report generation
  • Assists supervisor with coordinating online committee meetings and preparation
  • Assist department with coordinating annual chapter elections as needed
  • Communicates with customers, employees, and other individuals to answer questions, disseminate or explain information, process orders and address customer needs
  • Monitors and responds to ASAM membership general email box
  • Other duties as assigned

Works closely with:

  • Staff, Members and Committees

Education and Experience:

  • One to two years of experience working in a Membership and/or chapter department or in a general administrative support capacity within an association.
  • Experience working with professional societies and associations is preferred.
  • Bachelor’s degree preferred.

Skills and Abilities:

  • Must have advanced knowledge in Microsoft Excel including pivot tables for presentations.
  • Comfortable working with numbers and able to reconcile transactions.
  • Ability to efficiently handle multiple priorities in a fast-paced environment with attention to detail.
  • Good interpersonal skills with ability to interact effectively, efficiently and professionally with individuals at all levels of the organization.
  • Excellent written, organizational, communication and customer service skills are required.
  • Resourcefulness and creativity valued.
  • Team player with positive attitude, enthusiastic energy and ability to have fun with team members.


To Apply: Please submit a resume and cover letter to hr@ASAM.org explaining your interest in the position and how your skills match the position.

Recruiting Salary Range: $39,000 - $42,000 (with a robust benefits package)


ASAM provides equal opportunity to all staff. No person shall be discriminated against because of race, color, religion, sex, national or ethnic origin, age, physical handicaps, marital status, sexual orientation, family responsibilities, political affiliation, or any other category that is protected by federal law or the laws of the state of Maryland.

ASAM Staff Values: As an organization, our work has national and generational impact. We are an energetic, scrappy, and resilient team who are passionately dedicated to providing hope and redemption in the addiction field. Our safe, positive and professional work environment allows us to celebrate both our successes and shortcomings. We help and support each other as a family of compassionate individuals. We work with pride and an insatiable hunger to change the addiction field and to leave our mark.