Access to Telehealth

COVID-19 - Supporting Access to Telehealth

Supporting Access to Telehealth for Addiction Services: Regulatory Overview and General Practice Considerations

Please note that, in general, telehealth policy at the state level is variable, and it is rapidly changing during the COVID-19 pandemic.  ASAM strives to post state-level guidance as they become available (see “State Policy Changes” section below); however, it is recommended that clinicians seek guidance from their state department of health or addiction/mental health services agency to ensure you are compliant with changes and can bill appropriately. 

ASAM is also working on a process for rapid communication with state chapters and regions to help address concerns related to state regulations and policies. If you have questions or concerns related to the guidance in this document, please email  

Telehealth Guidance

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While many places across the country are starting to relax physical distancing restrictions, the COVID-19 pandemic is not over. Communities and treatment programs across the country remain at risk for increasing population prevalence over time.

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Updated: 4/14/20

Benefits of Using Telehealth

The National Consortium of Telehealth Resource Centers defines telehealth as the use of electronic information and telecommunications technologies to support and promote long-distance clinical health care, patient and professional health-related education, public health and health administration. Telehealth can address COVID-19 and other epidemic situations by limiting exposure to infection for vulnerable populations and health care workers. Telehealth can also expand the reach of resources to communities that have limited access to needed services. Federal and state regulators have relaxed regulations, due to a declaration of a national emergency, governing the use of telehealth for general medical services as well as for addiction services including the use of audio and/or video technologies.

There are numerous benefits associated with using telehealth during the COVID-19 outbreak that apply across the continuum of addiction services including outpatient, residential and Opioid Treatment Services (OTP and OBOT).

These benefits include but are not limited to the following:

  • Promotes the practice of social distancing to reduce spread – shifting visits and initial patient evaluation to a modality that does not require in-person and face-to-face interaction and thereby limit the physical contact between staff and patients.
  • Allows monitoring of patients to identify potential and confirmed cases without person-to-person contact.
  • Enables quarantined clinicians to continue to safely treat patients remotely.
  • Reduces the risk of spread in high-volume/traffic areas such as waiting rooms by reducing the number of patients requiring face-to-face visits.
  • Enables clinicians to continue patient engagement while reducing potential for exposure for those who are considered most vulnerable to COVID19.
  • Reduces the likelihood of patients participating in activities/behaviors that could increase risk of exposure, such as use of public transportation to attend appointments.

Federal Policy Changes

HHS/Office of Civil Rights (HIPPA)

A change was made regarding the enforcement of the Health Insurance Portability and Accountability Act (HIPAA). HHS Office of Civil Rights (OCR) has issued a “Notification of Enforcement Discretion” for telehealth remote communications during the COVID-19 national emergency, which is also a public health emergency. HHS will not impose penalties for noncompliance with the regulatory requirements under the HIPAA Rules against covered health care providers in connection with the good faith provision of telehealth services during the COVID-19 nationwide public health emergency.

Covered health care providers that want to use audio or video communication technology to provide telehealth to patients during this nationwide public health emergency can use any non-public facing remote communication product that is available to communicate with patients including Apple FaceTime, Facebook Messenger video chat, Google Hangouts video, or Skype.

Penalties won’t be imposed on covered health care providers who have not entered into HIPAA business associate agreements (BAAs) with video communication vendors that relates to the good faith provision of telehealth services during the COVID-19 nationwide public health emergency.

States may have their own laws and regulations regarding protected health information and what is required to protect and secure it. This federal action does not explicitly address state enforcement of those state laws and regulations. ASAM is working on a process for rapid communication with state chapters and regions to help address concerns related to state regulations and policies. If you have questions or concerns related to the guidance in this document, please email



Effective for services starting March 6, 2020 and for the duration of the COVID-19 Public Health Emergency, Medicare will make payment for Medicare telehealth services furnished to patients in broader circumstances. This will allow clinicians to provide a wider range of services without beneficiaries having to travel to a healthcare facility. The Center for Connected Health Policy has created a table (click here) which summarizes these Medicare Fee for Service (FFS) changes.

Medicare Advantage (MA) plans are required to provide what is covered by Medicare FFS; however, they have some flexibility to expand their coverage of telehealth beyond what they currently do. What is covered will depend on what each plan decides to do. You will need to check with your MA plan to find out what, if any, changes they have made.

Licensing: The HHS Secretary has issued a 1135 Waiver for “requirements that physicians or other health care professionals hold licenses in the state in which they provide services if they have an equivalent license from another state.” To learn more, see the notice. The Federation of State Medical Boards is tracking executive orders related to licensure (see Resources below).



On March 19, SAMHSA issued updated OTP guidance indicating that states may request blanket exceptions for all stable patients in an OTP to receive 28 days of Take-Home doses of the patient’s medication for opioid use disorder. That OTP guidance also notes that states may request up to 14 days of Take-Home medication for those patients who are less stable but who the OTP believes can safely handle this level of Take-Home medication. On March 19, SAMHSA issued a set of FAQs clarifying how telehealth can be used for patients being treated in OTPs. Specific questions that SAMHSA addressed in the FAQ are listed below. The detailed responses are provided in the FAQs under Resources at the end of this section.

  • New patients being admitted to an OTP for OUD must receive a physical face – to – face evaluation if they are going to be treated with methadone.
  • SAMHSA, however, has exempted OTPs from the requirement to perform a physical face-to-face evaluation for any new OTP patient who will be treated with buprenorphine, if a program physician, primary care physician, or an authorized healthcare professional under the supervision of a program physician, determines that an adequate evaluation of the patient can be accomplished using telehealth (including use of telephone, if needed). This exemption will last for the duration of the declared COVID-19 national emergency.
    • As of March 31, 2020, similar guidance with respect to the permissibility of initiating a new patient with buprenorphine under a DATA 2000 waiver, by use of telephone, has been provided by DEA (see Resources below).
  • Practitioners working in OTPs can continue treating existing patients with methadone and buprenorphine via telehealth (including use of telephone, if needed).
  • An OTP can dispense medication (either methadone or buprenorphine products) based on telehealth evaluation (including telephone, if needed).



According to recent DEA guidance while a prescription for a controlled substance issued by means of the Internet (including telemedicine) must generally be predicated on an in-person medical evaluation (21 U.S.C. 829(e)), the Controlled Substances Act contains certain exceptions to this requirement. One such exception occurs when the Secretary of Health and Human Services has declared a public health emergency under 42 U.S.C. 247d (section 319 of the Public Health Service Act), as set forth in 21 U.S.C. 802(54)(D). Secretary Azar declared such a public health emergency with regard to COVID-19 on January 31, 2020. For as long as the Secretary’s designation of a public health emergency remains in effect, DEA-registered practitioners may issue prescriptions for controlled substances to patients for whom they have not conducted an in-person medical evaluation, provided all of the following conditions are met:

  • The prescription is issued for a legitimate medical purpose by a practitioner acting in the usual course of his/her professional practice
  • The telemedicine communication is conducted using an audio-visual, real-time, two-way interactive communication system.
  • The practitioner is acting in accordance with applicable Federal and State law.

Provided the practitioner satisfies the above requirements, the practitioner may issue the prescription using any of the methods of prescribing currently available and in the manner set forth in the DEA regulations. Thus, the practitioner may issue a prescription either electronically (for schedules II-V) or by calling in an emergency schedule II prescription to the pharmacy, or by calling in a schedule III-V prescription to the pharmacy.

Further, this same DEA guidance clarifies that if the prescribing practitioner has previously conducted an in-person medical evaluation of the patient, the practitioner may issue a prescription for a controlled substance after having communicated with the patient via telemedicine, or any other means, regardless of whether a public health emergency has been declared by the Secretary of Health and Human Services, so long as the prescription is issued for a legitimate medical purpose and the practitioner is acting in the usual course of his/her professional practice. In addition, for the prescription to be valid, the practitioner must comply with any applicable State laws.

On March 19, SAMHSA stated in an FAQ document that a practitioner with a DATA 2000 waiver, and working outside the context of an OTP, can treat new and existing patients with buprenorphine via telehealth (including use of telephone). SAMHSA’s qualified its response stating that, “if a practitioner, has a DATA 2000 waiver, the practitioner may prescribe buprenorphine under the practitioner’s DATA 2000 waiver while complying with all applicable standards of care. In such a case, the patient will count against the practitioner’s patient limit and must treat the patient in accordance with any rules that apply to practicing with a waiver under 21 U.S.C. § 823(g)(2), and 42 C.F.R. Part 8, as applicable.”  As of March 31, 2020, similar guidance with respect to the permissibility of initiating a new patient with buprenorphine under a DATA 2000 waiver, by use of telephone, has been provided by DEA (see Resources below).


DEA issued guidance that grants, as of March 23, 2020, an exception to the regulations that normally require DEA-registered practitioners to obtain additional registrations with the DEA in each state where the dispensing (including prescribing and administration) occur, for the duration of the public health emergency. The practitioner must be authorized to dispense controlled substances by both the state in which a practitioner is registered with DEA and the state in which the dispensing occurs. In other words, the prescriber must be registered with the DEA in at least one state and have permission under state law to practice using controlled substance in the state where the dispensing will occur.

This exception also applies to the prescription of controlled substances via telemedicine. Subject to the conditions of the DEA letter’s temporary exception (see Resources below), DEA-registered practitioners may prescribe controlled substances to patients via telemedicine in states in which they are not registered with DEA.


DEA Policy: Exception to Separate Registration Requirements Across State Lines


SAMHSA has issued guidance related to use and disclosure of confidential information in cases of a medical emergency. SAMHSA advises that (see link to full guidance in resources at the end of this section):

  • Patient identifying information may be disclosed by a part 2 program or other lawful holder to medical personnel, without patient consent, to the extent necessary to meet a bona fide medical emergency in which the patient’s prior informed consent cannot be obtained.
  • Information disclosed to the medical personnel who are treating such a medical emergency may be re-disclosed by such personnel for treatment purposes as needed.

SAMHSA’s guidance emphasizes that under this medical emergency exception, “providers make their own determinations whether a bona fide medical emergency exists for purposes of providing needed treatment to patients.”


State Policy Changes

Changes to policies and regulations for Medicaid are largely being initiated at the state level. Increasingly, states are issuing new guidance and initiating changes that include but are not limited to the following:

  • Allowing providers who do not have access to the technology required for video enabled virtual session to provide telephonic sessions in a member’s home when there are concerns about COVID19;
  • Waiving face-to-face requirements to allow for telephonic or telehealth services in programs such as health homes or care coordination programs;
  • Temporarily waiving requirements that physicians and other health care professionals be licensed in the state in which they are providing services, so long as they have an equivalent licensing in another state;
  • Permitting providers located out of state to provide care to another state’s Medicaid enrollees impacted by the emergency; and
  • Temporarily suspending certain provider enrollment and revalidation requirements to increase access to care.

These kinds of changes are largely on a state-by-state basis and are changing at a rapid rate. ASAM strives to post state-level guidance as they become available (see link below); however, it is recommended that clinicians seek guidance from their state department of health or addiction/mental health services agency to ensure you are compliant with changes and can bill appropriately. ASAM is working on a process for rapid communication with state chapters and regions to help address concerns related to state regulations and policies. If you have questions or concerns related to the guidance in this document, please email


Sometimes state level guidance also involves changes to state licensing. The Federation of State Medical Boards (FSMB) is tracking these state level changes, and the National Governors Association (NGA) has also released a memo covering this topic. See links below under resources.


Private Payors

Like state Medicaid programs, the policies of individual health plans are unique to each payor. Clinicians are encouraged to contact the payors they work with during this temporary public health crisis, to permit addiction services to be provided via telemedicine and or via telephone using the established CPT codes commonly used during in-person care.

General Considerations for Implementing Telehealth

The following considerations were drawn from Best Practices for Telehealth During COVID-19 Public Health Emergency (National Council for Behavioral Health) and the AMA’s Quick Guide to Telemedicine.

Vendor evaluation and selection: Check with your existing EHR vendor to see if there is telehealth functionality that can be turned on. Reach out to your state medical association/society for guidance on vendor evaluation, selection and contracting. (AMA)

Communicate visit changes to your patients: Let your patients know about your practice’s telehealth policies during COVID19 outbreak. If you will only be providing telehealth visits, post information to your website, consider changing your organizations phone script to include this information at the beginning of your recording, call patients with upcoming appointments and offer telehealth visits. Consider targeted outreach to “high risk” patients. (National Council)

Practice using technology first: Whatever application you decide to use, practice with other staff before you use with a patient. You may be able to recommend preferred video conferencing applications to patients and send them test links to make sure a connection is available before starting your session. (National Council)

Create a backup plan: Establish protocols in case escalation of care is required or technology fails. Do you need to consult with another provider? What backup technology could you use? (National Council)

Consider appropriate screening tools: If you are still offering in-person appointments, incorporate approaches for screening for COVID19 symptoms prior to arrival and protocols for shifting appointments to virtual should someone be presenting symptoms. If someone is displaying symptoms but is in crisis or requires immediate support, consider protocols and partnerships that can alert EMS/crisis response teams of symptoms consistent in advance. (National Council)

Workflow: Determine when telehealth visits will be available on the schedule (i.e. throughout the day intermixed with in-person visits or for a set block of time specifically devoted to virtual visits). Set up space in your practice and/or home to accommodate telehealth visits. (AMA)

Documentation and record keeping: Ensure you are still properly documenting these visits – preferably in your existing EHR as you normally would with an in-person visit. This will keep the patient’s medical record together, allow for consistent procedures for ordering testing, medications, etc. and support billing for telehealth visits. Ensure your staff are kept abreast of policy or billing changes as states and private payers adopt and expand access so that documentation is in compliance. (AMA)

Check in with patients: find out where the trouble areas are for them and make changes where necessary. Check in during the visit and afterwards. Did they struggle with this type of communication? (National Council)

Should you switch to a different application? Are there tests you could do beforehand to check patients’ internet or phone connection if that is a trouble area? (National Council)

Check with your malpractice insurance carrier to ensure your policy covers providing care via telemedicine. (AMA)

General Resources